We prefer having a face to face consultation so as to fully understand your needs and preferences. Before visiting the atelier, it is important to call in advance. If you would like us to come to your location, we will do so at a fee, depending on the location.
Not all products require sketching but for those that do, the sketching fee and time required for sketching depends on the type of product preferred. We incorporate your inspiration but also consider body type (for clothing and accessories) the kind of event(for cakes and food) the material and budget and advise accordingly. After this, we take measurements, if required and do any calculations required. We will also work out the total cost for you. After this, you will require to pay a 65% deposit of the total amount before work commences.
The production time depends on the type of product and how busy we are at the time, as we work on a first come, first serve basis. We also put your time frame into consideration and aim at giving you only the best quality products and services. We will give the date when we expect completion of production.
COLLECTION/DELIVERY OF PRODUCTS
Once the product is complete, we will let you know. Depending on the agreement you will collect the product or we will deliver it at a fee.